User of Bloomfire
February 11, 2021
User of Bloomfire
Score 8 out of 10
Overall Satisfaction with Bloomfire
Bloomfire is used across the whole organization. Document management, internal communication, KB management. There are several departments that use it on a regular basis. The main use comes from KB management, and a one-stop platform for the tech team to collaborate. There are other use cases as well within the organization for [example] HR, company info, etc.
- One particular option that is extremely useful is how to differentiate when you want to post a question or a KB post. The distinction gets attention from users easily.
- As a regular user, I find it very easy in general to find content. Options to bump your post is also very valuable.
- One of the interesting feature of Bloomfire is "accepted answer" - It is an extremely useful feature to use.
- It has definitely improved collaborations amongst members. Oftentimes, it is difficult to reach out to a team member directly during [the] workday. Utilizing Bloomfire to ask questions, you get the visibility across [the] larger team, and more responses.
Do you think Bloomfire delivers good value for the price?
Are you happy with Bloomfire's feature set?
Did Bloomfire live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bloomfire go as expected?
I wasn't involved with the implementation phase
Would you buy Bloomfire again?
It is a very useful tool for knowledge management. It works really well to manage KB posts, and also ask questions from the team and get everything in one place, instead of communicating on other channels. It creates an automatic repository of valuable knowledge and articles.