Amazing CDP
February 12, 2024

Amazing CDP

Jakub Miklík | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

We use Bloomreach engagement to drive all the communication with our customers. We use most of the modules starting from emailing, marketing automation, SMS, push notifications, recommendation boxes, and mobile app integration.

Pros

  • Automation scenarios
  • Native integrations with the endpoints
  • Real-time aspect of the database

Cons

  • Not always clear case-sensitivity
  • Product catalogs imports when you need to add columns
  • Third-party integration possibilities vs. native solutions
  • Fully paid solution with return rate at least 5
  • Generate a lot of saving in our resources, FTE's mainly
  • You can reach great effectivity
Multiple levels of support depending on your contract, the basic stuff can be easily addressed via support chat directly in the platform, more complicated issues can be solved via consulting if you order it or you can find a lot of agencies on the market working with this solution.
We mostly work with the product recommendation where you can choose from predefined modules or you can combine them as you wish.
  • Insider Growth Management Platform (GMP)
At the time we changed the solution Bloomreach was much more far in the integration part and all other communication channels were added into the one scenerio builder using unique logic for filtering customers in order to segment them for particular campaigns.

Do you think Bloomreach Composable Personalization Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Composable Personalization Cloud's feature set?

Yes

Did Bloomreach Composable Personalization Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Composable Personalization Cloud go as expected?

Yes

Would you buy Bloomreach Composable Personalization Cloud again?

Yes

Perfect to manage communication around the whole customer lifecycle.

Bloomreach Composable Personalization Cloud Feature Ratings

8.4
WYSIWYG email editor
9
Dynamic content
9
Ability to test dynamic content
8
A/B testing
9
Mobile optimization
8
Email deliverability reporting
6
List management
8
Triggered drip sequences
10
8.3
Lead nurturing automation
9
Lead scoring and grading
8
Data quality management
7
Automated sales alerts and tasks
9
8.0
Calendaring
8
7.5
Social sharing and campaigns
9
Social profile integration
6
8.0
Dashboards
8
Standard reports
8
Custom reports
8
7.1
API
10
Role-based workflow & approvals
8
Customizability
8
Integration with Salesforce.com
6
Integration with Microsoft Dynamics CRM
6
Integration with SugarCRM
7
Third-party software integrations
5

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