Item: Bloomreach Commerce Experience Cloud
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use it to send out emails to our customers. to evaluate and analyze the customer base. We use it for questionaries. We also use Bloomreach for automated emails and weekly guides to our customers (email guides they receive every week to guide them through the parenting journey).

Pros and Cons

Building of emails
Scenarios
Database
Online guide on how to use Bloomreach

Reports
Trainings to be more personalized
Blocks /creating new block
Imports
Trouble shooting (if something doesn't work, it's hard to figure out why and what without professional help)

Return on Investment

I am not able to tell those numbers

Support Rating

I was able to contact the support once. The guy was named Oleg and I have to say he was very helpful. I would appreciate it if you also could call and maybe share screens when some issue appears.

Bloomreach AI & Analytics

We really do not use Bloomreach to its full potential, and we do not analyze this. But we have high open rates and a high reach of our customer base with our guide and NWL.

Alternatives Considered

Mailchimp

Bloomreach definitely has a lot more options and functionalities

Key Insights

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Likelihood to Recommend

It is well suited for big corporations that need personalization and AI to support the business, and for e-shops. Since we don't have such a big database I don't feel like we can use all of the functionalities. Learning with the program is also quite challenging, especially without any "academy" or long training. It takes some time (months) to learn to navigate the system by yourself.

Great tool

Overall Satisfaction with Bloomreach Commerce Experience Cloud