Great tool
February 12, 2024

Great tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

We use it to send out emails to our customers. to evaluate and analyze the customer base. We use it for questionaries. We also use Bloomreach for automated emails and weekly guides to our customers (email guides they receive every week to guide them through the parenting journey).

Pros

  • Building of emails
  • Scenarios
  • Database
  • Online guide on how to use Bloomreach

Cons

  • Reports
  • Trainings to be more personalized
  • Blocks /creating new block
  • Imports
  • Trouble shooting (if something doesn't work, it's hard to figure out why and what without professional help)
  • I am not able to tell those numbers
I was able to contact the support once. The guy was named Oleg and I have to say he was very helpful. I would appreciate it if you also could call and maybe share screens when some issue appears.
We really do not use Bloomreach to its full potential, and we do not analyze this. But we have high open rates and a high reach of our customer base with our guide and NWL.
Bloomreach definitely has a lot more options and functionalities

Do you think Bloomreach Composable Personalization Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Composable Personalization Cloud's feature set?

Yes

Did Bloomreach Composable Personalization Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Composable Personalization Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach Composable Personalization Cloud again?

Yes

It is well suited for big corporations that need personalization and AI to support the business, and for e-shops. Since we don't have such a big database I don't feel like we can use all of the functionalities. Learning with the program is also quite challenging, especially without any "academy" or long training. It takes some time (months) to learn to navigate the system by yourself.

Bloomreach Composable Personalization Cloud Feature Ratings

6.0
WYSIWYG email editor
7
Dynamic content
5
Ability to test dynamic content
5
Mobile optimization
8
Email deliverability reporting
5
List management
6
Lead Management ()
Not Rated
Campaign Management ()
Not Rated
Social Media Marketing ()
Not Rated
3.3
Dashboards
3
Standard reports
4
Custom reports
3
7.0
Third-party software integrations
7

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