Item: BlueJeans Meetings (discontinued)
Rating: 1
Author: Alan Balasundaram

Use Cases and Deployment Scope

We used Bluejeans to replace the original conferencing system. It was used across the entire organization, in every office: US, Brazil, India, and Europe. Bluejeans was primarily used for internal meetings, though for those outside of sales, it was also used for meetings with external team members and consulting companies.

Pros and Cons

Video Conferencing
Mobile Client
Outlook integration

Reliability
Supporting Large Attendance Conferences
Mobile Deep Linking on IOS. Everytime you click on a meeting link, it takes you to a bluejeans page that asks you to install the app, unless you already have it.

Return on Investment

Engineering Employee Satisfaction went down
Supporting Customers and External Partners was more problematic
Reinvesting in alternatives

Alternatives Considered

Slack and Zoom

Of all the conferencing software we used, Bluejeans is the lowest scoring from an overall perspective. There are nice features, such as creating a persistent meeting room, and moderator less meetings, but the overall experience is problematic. We have coined the term "Bluejeans tax" to account for that 5-10 minute overhead required in getting our meetings going.

Other Software Used

Slack, Visual Studio IDE, Amazon DynamoDB

Likelihood to Recommend

If you are a small business and looking for solid video conferencing with Polycom integration support, Bluejeans is cost effective. As you scale your organization, the issues we had with external clients and supporting cross-continent meetings became too problematic, and we have opted to use another conferencing system. Bluejeans was originally designed for video conferences which works well but has been adapted to support audio conferencing with less success.

BlueJeans Conference Software - Has Benefits, But Also Flaws

Overall Satisfaction with BlueJeans