1. Home
  2. Retail Management Systems
  3. Brightpearl Reviews
  4. User Review of Brightpearl
disatisfied with Brightpearl
September 09, 2016

disatisfied with Brightpearl

Christopher B. Scully | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Additional training for set up should have been required.
BP support is too busy, too slow to respond. Often they respond with an answer that is not relevant. The incorrect response was due to the customer service person not taking the time to read the full question.

We use Brightpearl for receiving orders from BigCommerce, entering orders to create PO's, issuing PO's, A/P, A/R, Inventory etc. We have 3 current users.


  • ecommerce orders via BigCommerce captures data correctly.
  • Prevents duplication of data entry on our side.
  • Customer support is not available. Very slow to respond. For example, I submitted a ticket 197057 9/1. The ticket has not been addressed even though it was entered with status High. Today I issued another ticket 197749 with reference to 1907057 from 9/1 that has not been addressed.
  • Sales tax integration with Avalara Avatax not available.
  • Lack of training when we were set up. BP people were busy and in a hurry.
  • I have hired an outside accounting firm to assist me with BP issues because I am unable to get assistance from Brightpearl customer service.
  • Negative because I am spending money with an outside accounting firm to assist me with Brightpearl. Previously I only used an outside accounting firm at year end for depreciation and taxes.
Xero accounting. I made a mistake going with Brightpearl. In hindsight I wish I had gone with Xero.
I am very dissatisfied with Brightpearl and cannot think of an example where Brightpearl is well suited.