Easy to use and manage cloud based phone system
October 27, 2023
Easy to use and manage cloud based phone system
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
- b-hive mobile app
Overall Satisfaction with Broadvoice
We have about 175 users spread throughout the state. Some work from home and some work in one of our nine locations. Even before COVID we needed a phone system that was easy to setup and that was mobile. We started using Broadvoice in 2018 after moving away from an on-prem phone system. Broadvoice was able to bring over all of our call flows and phone numbers making it easy for us to migrate over from the existing system.
- Easy portal interface
- Helpful tech support
- SD-WAN solution that works well
- Mobile app needs to be revamped in my opinion.
- Getting additional phones that are programmed takes too long I believe.
- Mobile app option makes allows our staff to communicate with clients from anywhere
- Easy to use portal allows support staff to make changes quickly
- Automated attendant is easy to follow and make changes on the fly
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes