Broadvoice , Great service and easy to use. Would recommend
April 01, 2024

Broadvoice , Great service and easy to use. Would recommend

Madison Snaith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

I currently handle all incoming calls for our company, and as a growing company, we order new phones regularly. We need a company who is reliable in availability for questions, available for phone usage, and easy to use. We also require the ability to switch voicemail recordings based on holidays and days of the week easily. We have found that Broadvoice excels at all of these things.
  • Easy to use
  • Great response time
  • Very helpful
  • A written instruction manual would be great to refer back to
  • Monthly emails on any updated features
  • Quarterly updates on new products
  • handling calls in a timely manner
  • returning calls with voicemails
  • very easy to use mobile app

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

When turning over voicemails as best fits our needs, Broadvoice is very easy to navigate and upload new audio files. They are also very accessible, when working remotely on occasion, it is very easy to move main line calls from one persons phone to other. The same can also be said for using the mobile app to answer calls when out of the office.

Broadvoice Feature Ratings

Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Business SMS/External Messaging
10
Online Fax
Not Rated
Voicemail Transcription
10
Mobile app for iOS
10
High quality audio
10
Calendar integration
10
Meeting initiation
10