Easy and effective monitoring solution!
April 30, 2023

Easy and effective monitoring solution!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

To address our network monitoring needs and monitor the performance of the internet for all our employees across our operations network in North America. Catchpoint performance overview reports are very handy as they're emailed to us directly every day and it's clear to see all metrics related to the product or test in question.

Pros

  • great customer support, highly responsive
  • great demo session which thoroughly explains their capabilities
  • product that does exactly what it says

Cons

  • flexibility of points usage (how some expire without rolling over)
  • fewer outages
  • allows greater proactivity
  • increased visibility
  • cost friendly
The team is highly responsive. From the initial RFP to the implementation of the product, we had a team that was knowledgeable, responsive and very friendly. For some of our stakeholders who aren't as familiar behind the prooduct, the team was able to easily explain throughout the demo the product capabilities.
The solution was implemented in less than 2 weeks with the support of Catchpoint. There were no surprises with the time it took to implement as this was mentioned early on in the discussions. It was also quite simple as it was just to ensure that we set up the tests properly (i.e right frequency for example). Furthermore, whenever we did have questions, our customer success representative was very helpful.
Catchpoint offers similar capabilities with better pricing.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Catchpoint is great and cost friendly for those looking to monitor their network performance. The tool is reliable and performs well. Catchpoint also assists in setting up the configuration of tests (frequency you'd like to run them at) which is very useful as some products do not need to be constantly tested. The Catchpoint performance reports are easy to read and avoids having to log in to see those metrics. Catchpoint also offers professional services in the event that they may be required such as for the configuration services
to add/setup/modify tests. Flexibility as we can purchase additional points throughout the year without overbuying at the start.

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