Leveraging Celonis to improve business processes and support the digital transformation journey!

We have different use cases of Celonis within the organization. We used it across the business processes supported by the Shared Service locations (Accounts Payable, Accounts Receivable and Purchasing), to look for bottlenecks and frictions in the processes and find opportunities for automation. In addition to the business process optimization initiatives, we also are using Celonis to support the monitoring of Operational KPIs of the different areas. Finally, we also are working with our Quality Team to leverage the expertise from our trained Green Belts and apply it towards opportunities highlighted by Celonis.

We have been following the Celonis Value Realization framework across the different regions to identify and frame business improvement and digital automation opportunities with the information presented by the system. In addition, we have also worked with the different Heads of Departments to transition from using offline files and exports for monitoring business KPIs, to now using Celonis directly with near real-time data. One example comes from our Accounts Payable department, before they used to create every week a Power Point package to report KPIs like Invoice Backlog, Readsoft Worklog Levels, Aging and Autoposting metrics. This manual Power Point package has been replaced with Celonis with more dynamic views and also gives additional insights into other ways to evaluate the Teams and Process performance.