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Robust features but customer service is lacking
August 24, 2019

Robust features but customer service is lacking

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

Ceridian is an HRIS that we use as administrators in the HR department and company-wide. We use the HR, payroll, recruiting, benefits, performance, and onboarding modules
  • Extensive innovative features.
  • The recruiting module is really robust.
  • It is highly customizable.
  • It can be really slow at times.
  • Customer service is very unhelpful.
  • The reporting is still being developed into a robust feature.
  • Increased productivity through streamlining processes.
  • Ability to leverage more in-depth analytics for business decisions.
It automates many FLSA, FMLA, and other HR compliance functions. It allows us to run reports to submit documents to the EEOC and OFCCP.
It definitely makes it easy to seamlessly flow through things like recruiting into HR and then to payroll.
Our previous software, ADP Workforce Now was not fully integrated and it was a struggle linking functions like HR, time and attendance, and payroll. This is much easier with Ceridian Dayforce.
It is well suited for international organizations that want something to be integrated with many software additions. It is not for someone anyone who may need or rely on a lot of features.

Dayforce Feature Ratings

8.6
Employee demographic data
9
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
9.3
Pay calculation
9
Support for external payroll vendors
10
Benefit plan administration
9
Direct deposit files
8
Salary revision and increment management
10
Reimbursement management
10
9.0
Approval workflow
8
Balance details
10
Annual carry-forward and encashment
9
9.2
View and generate pay and benefit information
9
Update personal information
10
View job history
8
View company policy documentation
9
Employee recognition
10
10.0
Tracking of all physical assets
10
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
9.6
Performance plans
10
Performance improvement plans
9
Review status tracking
10
Review reminders
9
Multiple review frequency
10
Succession Planning ()
Not Rated
9.5
New hire portal
9
Manager tracking tools
10
8.8
Corporate goal setting
8
Individual goal setting
10
Line-of sight-visibility
9
Performance tracking
8
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10