Singing praises to Chorus.ai
March 30, 2021
Singing praises to Chorus.ai
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
Chorus.ai is used within my department as a way to ensure my team is following the sales process and give each client the royal treatment. Calls are reviewed by managers to ensure we've checked off all the boxes on what makes our partnerships special, product/industry knowledge, and to ensure we sound as professional and engaged.
- Call breakdowns are great. You can really get an understanding of what you're doing good and what needs improvement based on the conversation metrics.
- Analytics are nice to see how you stack up against your peers. Nothing wrong with a little friendly competition! and you'll know if you're falling behind.
- Chorus.ai does not recognize all conversation metrics which can hurt us.
- Not all of our calls/meetings are added to Chorus.ai. (This could be an internal issue?)
- Quantifiable coaching results.
- Increased internal competition and foresight.
We use Chorus.ai in conjunction with Zoom and can watch/listen to every call. I have not used a product like this in the past. We've always had Managers do call breakdowns which can be time consuming.
I have responded to a Chorus.ai survey regarding my negative experience and the Support rep emailed and reached out immediately. It was very nice to be heard and know that Chorus.ai wanted to take necessary action to remedy any issues. Turns out it was not necessarily a Chorus.ai issue in the first place but a misunderstanding on my part! With a simple solution!