Singing praises to
March 30, 2021

Singing praises to

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development is used within my department as a way to ensure my team is following the sales process and give each client the royal treatment. Calls are reviewed by managers to ensure we've checked off all the boxes on what makes our partnerships special, product/industry knowledge, and to ensure we sound as professional and engaged.
  • Call breakdowns are great. You can really get an understanding of what you're doing good and what needs improvement based on the conversation metrics.
  • Analytics are nice to see how you stack up against your peers. Nothing wrong with a little friendly competition! and you'll know if you're falling behind.
  • does not recognize all conversation metrics which can hurt us.
  • Not all of our calls/meetings are added to (This could be an internal issue?)
  • Quantifiable coaching results.
  • Increased internal competition and foresight.
We use in conjunction with Zoom and can watch/listen to every call. I have not used a product like this in the past. We've always had Managers do call breakdowns which can be time consuming.
I have responded to a survey regarding my negative experience and the Support rep emailed and reached out immediately. It was very nice to be heard and know that wanted to take necessary action to remedy any issues. Turns out it was not necessarily a issue in the first place but a misunderstanding on my part! With a simple solution! really lets you hone in on your skills to determine its strength and weaknesses. You never truly know how good you sound until you start listening to yourself but the task of breaking it down yourself, or by someone else, was a long painstaking process. does great at reading what's happening during your conversation and converting it to metrics that matter and have been proven affective.