Chorus.ai is a great tool for Sales and CS teams
March 31, 2021
Chorus.ai is a great tool for Sales and CS teams
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- Process Improvements & Change Management
Much of the Angi sales department has adopted Chorus.ai over the past 1-2 months and it has been helpful in doing call coaching and reviews. Works nicely for individual reps and teams continual education. The intuitive word tags and filtering capabilities are super convenient when trying to find a specific point in a conversation or related calls that have related points along the sales process.
- Easy onboarding for individual teams/reps.
- Client Success team responsive and helpful.
- Overall usability is easy for beginners to figure out.
- Voice recognition could use improvement.
- Tag filtering and searching is good but could be better.
- Recordings aren't available instantly.
- Improvement for individual reps looking to get better or learn from previous calls and/or mistakes.
API for use with Salesforce and Microsoft 360 is going to help many enterprise and mid sized companies.
Easy to use, quick onboarding and responsive support from Chorus.ai client success team.