Resources galore
March 31, 2021

Resources galore

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Process Improvements & Change Management
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
I personally find use in by taking advantage of the tools enabled to easily locate, save, and review recordings. This tool allows new hires such as myself to become familiar with each process and structure that would help me become successful in my role. Without, I wouldn't have as much confidence talking with my clients compared to one with company/employer background knowledge.
  • Call listening.
  • Playlists.
  • Organization.
  • Customizable/personalized dashboard.
  • Desktop application ability.
  • Calls are more efficient.
  • Avoid redundancy.
  • Improved call management.
This fits because I am great with listening, then applying what I've learned to tasks. This compares because it is interactive and flexible to my needs.
It's great to be able to share recordings and create playlists and respective snippets.
Everyone is super friendly and helpful. is well suited for new hires needing insight on how certain things are done within a company. This tool may not be so helpful for those who work in product management.