Chrome River EXPENSE misses the mark, not for tech reasons but for people and support reasons
September 01, 2020
Chrome River EXPENSE misses the mark, not for tech reasons but for people and support reasons

Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chrome River EXPENSE
Chrome River EXPENSE is used across our organization for travel authorization and reimbursements. It has made the transition for us from paper forms to electronic forms and authorizations, and automation of payables processing for travel items. Users can enter their own travel expenses or designate a point person for their department.
Pros
- The product is intuitive, if you can shop online you can use this tool.
- The EXPENSE solution is fairly customizable.
- Tracking of approvals is transparent to the user.
Cons
- Customer Service is severely lacking at Chrome River.
- Their tools used for a help desk are an awful experience.
- Response times vary greatly dependent upon the agent assigned.
- Senior leadership fails to take responsibility for the action (inaction or lackadaisical action) of their employees.
- We ended up with such a long investment in rollout that I can't begin to calculate an ROI.
- It has met the business objective of removing most paper from the workflows.
- It has met the business objective of providing electronic approval flows.
Using Chrome River EXPENSE
Travel expense reimbursement and authorizations.
- Direct Pay invoicing
Comments
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