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Great CS Platform
August 20, 2020

Great CS Platform

Chantz Oliver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

Used by department but used to report to leadership on customers.
  • Strong proactive outreach capabilities.
  • Great segmentation capabilities and data tracking.
  • Features that can automate a "personalized" experience.
  • Needs reporting tools. Better visualizations of what teams are accomplishing within the application.
  • Not a weakness but if we could track attributes like we track events with trend lines we would be blown away.
  • Better overall management of accounts and strategies
  • Better structuring of how to deliver results
ChurnZero has way more features at a much more reasonable price.
26 to 50 people
I used ChurnZero for B2B large enterprise company management but I had a few CSMs who focused on our SMB market and we used it with great value in that area as well. If you build it well, it could be used for both. I dont have any comments for direct-to-consumer businesses.

ChurnZero Feature Ratings

9.0
Product usage
8
Help desk / support tickets
10
8.7
NPS surveys
8
Customer profiles
10
Automated workflow
10
Internal collaboration
8
Customer health scoring
6
Customer segmentation
10
8.3
Customer health trends
8
Engagement analytics
10
Dashboards
7
8.0
Role-based user permissions
8
10.0
API
10
Integration with Salesforce.com
10