Cisco AnyConnect - keeping employees connected wherever they choose to work
Updated July 13, 2022

Cisco AnyConnect - keeping employees connected wherever they choose to work

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco AnyConnect

Cisco AnyConnect is being used throughout my organization as the primary tool to connect offsite employees to company network drives and intranet sites. AnyConnect and other Cisco software products have been used by my company for years even prior to the pandemic, but AnyConnect has especially received regular use company-wide since more than 70% of the workforce has transitioned to working from home exclusively. AnyConnect software allows employees to retain secure access to company intranet sets and network folders from anywhere in the world, provided a secure internet connection is established and 2-factor authentication through PingID is satisfied.
  • Easy installation and configuration. Upon downloading the software, the setup prompts are very intuitive and well-integrated with single sign-on using your company login credentials.
  • Fast and reliable remote access connection. The VPN access, system scan and DNS protection are all typically completed in less than 10 seconds, and the connection is held continuously for a period of 18 hours without any interruption.
  • Intuitive layout and accessibility to network and diagnostic information. A quick Status Overview summary is available in 1-click, and the connection time elapsed and remaining are continuously displayed in the viewer window.
  • Software currently relies on soft token two-factor authentication through PingID. Hard token option or other means of authentication would be a helpful feature for employees with alternate preferences.
  • System Scan is mandatory and sometimes does not quickly run to completion. There have been instances where the System Scan got stuck at 10% complete for several minutes, which prompts me to disconnect and try again. These are rare (maybe 1 in 100 connection attempts), but cost valuable time.
  • Slow to reject a mistyped password. If a login password is mistyped, the connection attempt proceeds for several seconds before prompting a re-enter of the password, which is a minor inconvenience and time loss.
  • AnyConnect has allowed business operations to continue uninterrupted during the pandemic, which has been key to maintaining business continuity with customers and stakeholders.
  • AnyConnect has played a part in allowing for downsizing of some physical office sites. At least 4 office buildings within the organization have now been sold as employees haven proven the ability to work effectively remotely indefinitely.
  • AnyConnect has also facilitated globalization within the wider organization. Productive meetings with colleagues around the world at various times of day are possible with continuous access to company virtual resources.
Cisco AnyConnect was very easy to install and setup, even for novice users. The setup prompts are very easy to follow, and the login credentials used are well integrated with main company login credentials, so users don't have to remember additional passwords. The layout of the viewer window is intuitive and informative, with a useful overview of status overview and connection time elapsed and remaining.
My organization has greatly benefited from AnyConnect providing employees secure remote access to company resources. It essentially has allowed employees to transition to 100% remote work without any interruption to accessibility to network drives, intranet sets, and company resources. By allowing employees to effectively work from home with the same access as they would have on-site, remote meetings are more productive and inclusive, and business operations carry on uninterrupted with fewer office building resources.
Support is not often needed for Cisco AnyConnect, as reliable connectivity and functionality are well-maintained. In the few instances that the support team has been contacted to resolve an employee-specific issue, the team has responded in a timely manner with effective support to resolve the issue. Updates to the software are also easily tracked, and there have been no compatibility issues found after upgrades or changes to other software systems.
AnyConnect has the same functionality for the purposes of my organization at a fraction of the cost of FortiClient. FortiClient may have some advantages in administrative ease, but the end functionality to the user looks to be about the same in terms of content and reliability. Initial configuration appeared to be similarly easy and intuitive on both platforms.

Do you think Cisco AnyConnect delivers good value for the price?

Yes

Are you happy with Cisco AnyConnect's feature set?

Yes

Did Cisco AnyConnect live up to sales and marketing promises?

Yes

Did implementation of Cisco AnyConnect go as expected?

Yes

Would you buy Cisco AnyConnect again?

Yes

Cisco AnyConnect is great for large organizations that use uniform VPN configurations for its employees and PingID two-factor authentication. It is great for companies that wish to grant access to all appropriate company intranet sites and network folders to employees working off-site, to emulate the virtual environment of working onsite. AnyConnect is less appropriate for companies where saving time is a higher priority than security to company resources, as occasionally there are hang-ups in system scans which could be avoided if some security measures were bypassed.

Resilience and Reliability

Cyber resilience is a tremendously important feature in modern software, especially those being used to run or support essential business functions. Companies must be assured that business can carry on uninterrupted, even in the event of a cyber attack. Cyber resilience is a concept that runs parallel with an agile environment, and so just as a company is expected to continually adapt to changing environments, software is also expected to effectively address unforeseen challenges in real-time.
Leaders should first build strong executive support and ensure adequate investment in people and technology capable of combating cyber attacks. Leaders should also have a strategy for mitigating security risks and responding to attacks. This strategy should be independently assessed regularly and updated as necessary. Also, critical assets should be protected through diversification of cyber infrastructure. Leaders should know what assets are most critical and how to best protect them in the case of a potential breach.
Cisco AnyConnect has thus far done a tremendous job in enabling users to login to business accounts and applications remotely while also preventing any unwanted security threats. To date, no significant security breaches or incidents have been reported within my organization. The cost has been reasonable, and thus it would be unlikely that we would consider switching to a competitor platform.
Implementation was fairly straight forward and quick. I would recommend leveraging the initial configuration QuickStart guides, as these detail options of implementing the software with the most common configurations. There may also still be an option to obtain a temporary emergency AnyConnect license to assist users with implementing RAVPN on Cisco devices.
Thus far, I have not encountered any outages to Cisco AnyConnect. Any firmware updates are completed infrequently and efficiently such that the users don’t experience noticeable downtime. I have not encountered any errors running the platform at any time of day or night , or from any geographical location. Provided a hard-wired or WiFi internet connection is available, expect Cisco AnyConnect to run without unexpected interruption.
Cisco AnyConnect was very easy to integrate with our current business tools. Business Applications accessible through our corporate intranet were easily integrated into the platform, and perform with virtually the same speed as if one were connected to the on-site office network. Very little time and effort were needed to configure our applications to work with the platform.
  • Cisco AnyConnect is able to be used via hotspot facilitated by Captive Portal Hotspot Detection and Remediation, which has been great for connecting when WiFi is unavailable.
  • Connection to the business network on mobile devices is also supported with multiple connected entries, thus allowing multiple users to connect to their own network from the same mobile device while on-the-go.
  • AnyConnect also has a language translations package for several common foreign languages in both the iOS and Android app, which has helped in communication with colleagues from other geographical regions.