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The best VPN solution
March 28, 2022

The best VPN solution

ozan guner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco AnyConnect

We implemented Cisco AnyConnect as our VPN solution to replace the legacy Windows Virtual Smart Card VPN Solution. Before the implementation, about 20-30% of our support tickets from end users were regarding their Virtual Smart Card PIN was locked, even though we were using one of the easiest standard PIN for all users ( Not professional, I'm aware). After the implementation of Cisco AnyConnect, there were no such tickets anymore. This basic software literally reduced our number of tickets by roughly 25%.
  • One of the most user-friendly VPN solutions
  • Easy to use, one simple click to Connect and you are in.
  • AD Integration and MFA can be added for extra security/ease of login.
  • Connection is usually moderate/fast, but short lag spikes happen sporadically
  • It reduced our IT Support Workload by %30 percent.
  • It increased productivity on the end user side with its seamlessness.
The usability of the product is top notch. To this day I have not even needed to go into settings menu of the application ( other than the time when I was wondering what is actually there lol), because it works so well I haven't felt any need to check if my settings are wrong.
Approximately %80 of our workforce works on the field to sell customers Hilti tools on the construction site. So mobility is super important for our company. That is precisely why Cisco AnyConnect has been a lifesaver compared to the legacy solution that we were using (Windows TPM & Virtual Smart Cards). With the old solution, if an employee locked their VSmart Card PIN due to wrong entries(and this happened quite often), They could not login to VPN and access company resources. One example that was quite limiting for our field workforce was that they could not use our CRM software to fill in their customer visit, because they were not able to connect to VPN if their smart card were locked out. Cisco AnyConnect removed that unproductive and frustrating experience.
I'm giving this one a moderate score, because I have never needed any support for Cisco AnyConnect. And this is really not an exaggeration, over the 3 years we have been using it, Cisco AnyConnect did not fail once. I as a IT Infrastructure Specialist did not need to escalate any issues with Cisco AnyConnect to Cisco or any other escalation points.
I have not used a VPN Software in a corporate environment that is good enough to compare to this product. The solutions we were using before Cisco AnyConnect was company proprietary solutions.

Do you think Cisco AnyConnect delivers good value for the price?

Yes

Are you happy with Cisco AnyConnect's feature set?

Yes

Did Cisco AnyConnect live up to sales and marketing promises?

Yes

Did implementation of Cisco AnyConnect go as expected?

Yes

Would you buy Cisco AnyConnect again?

Yes

Cisco AnyConnect is a great tool to give your users the mobility they need and deserve. It allows your users to connect to company resources regardless of where they are, provides extra security by encrypting the traffic sent and received over public internet, and you don't even notice if the app is running because works smooth and does not bother you. It is well suited for remote/mobile work scenarios, however it is not well suited for internet traffic that requires high-bandwidth such as big file transfers and such.