Cisco IP Phone
September 25, 2019

Cisco IP Phone

Amanda Carpenter | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

Cisco is used throughout the entire organization. I believe it was about 5 years (maybe more) when they changed to Cisco and we got new phones. It's nice to be able to log into your voicemail (or even your extension) from a different phone if you need to move. I also like how it's connected to Jabber so I can get to my voicemail or make calls from my computer if I'm away from a phone set. It's pretty easy to use, has a nice display. For our adjunct faculty, it is nice that they can log into the phone and then log off when they are gone, since they use shared space and share phones with one another.
  • Good for sharing phones. Has the ability to log into a phone to get voicemails and receive calls. Then another person can use the same phone later.
  • Like the connection to Jabber on the computer. Great for when you are at a computer but not by the actual phone.
  • The voicemail settings are great. I love that I can set my vacation voicemail to expire at a certain date and time, so I don't have to remember to change my voicemail back when I return.
  • One thing I have trouble with is changing my name for the standard greeting. I changed it for internal calls, but I couldn't get it to change overall.
  • I think for the future a touchscreen would be nice.
  • I think it was positive in that it was an upgrade from the system we had before.
I think it's fine, the only support I have is from our IT department here and I've never had a problem with them. They were able to help me when I moved offices and had to reconfigure my extension to another phone.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Not sure

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

It's great for in the office use. If you're dialing into a meeting you have the ability to listen but mute yourself. You have speaker and headset options, which is nice. The different voicemail features are particularly helpful when you are traveling or out of the office for different reasons. You can even save some of your away voicemails for future use.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
7
Call recording
8
Call park
Not Rated
Call screening
8
Message alerts
8
Audio conferencing
8
Instant messaging
7