Cisco Unified Communication Manager | TrustRadius

Use Cases and Deployment Scope

We have around 5000 registered endpoints. It is used to register the softphones for both contact center users, office users.

Pros and Cons

For call routing, dividing the different departments through Device pools.
Calling controls through CSS and Partitions.
Provisioning through Super copy.
Easy integration with the other third party components.

Simplified procedure for the bulk provisioning.
Easy grouping of endpoints.
List of items 500/1000 instead of max limit of 250.

Return on Investment

We used for last 5 years and it worked very well.

Alternatives Considered

Avaya Aura

Key Insights

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Other Software Used

Cisco Unified Contact Center, Cisco Unified Border Element (Cube), Cisco 4000 Series Integrated Services Routers (ISR 4000)

Likelihood to Recommend

It is very easy for single components provisioning but for the bulk provisioning. Improvement on auto population at different integration functions