Item: Cisco Unified Contact Center
Rating: 10
Author: Rob Harris

Use Cases and Deployment Scope

I use the product to develop IVRs and integrate customer data using Salesforce.

Pros and Cons

Using call Studio. You can use APIs to retrieve data from external systems, update systems, validate users, perform speech recognition, and it's all industry-leading technology.

Licensing. A lot of times the licensing is complex and to get certain things provisioned takes a little bit longer than it probably could.

Alternatives Considered

Webex Contact Center and Amazon Connect

Cisco Unified Contact Center is, it's a much more robust solution and much more stable, particularly if you're looking at large industry-standard companies.

Large enterprises. It's a very solid, well-tested platform. High availability. So anyone in a large corporation definitely makes sense. Where it's not suited, for smaller organizations that don't have that backend support, something like Webex Contact Center would probably be a better choice.

Cisco Review

Overall Satisfaction with Cisco Unified Contact Center

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think Cisco Unified Contact Center delivers good value for the price?

Are you happy with Cisco Unified Contact Center's feature set?

Did Cisco Unified Contact Center live up to sales and marketing promises?

Did implementation of Cisco Unified Contact Center go as expected?

Would you buy Cisco Unified Contact Center again?

Likelihood to Recommend

Cisco Unified Contact Center Feature Ratings