[Cisco] Webex Room Series for Seamless Office Technical Meetings and Discussions
December 22, 2021

[Cisco] Webex Room Series for Seamless Office Technical Meetings and Discussions

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Spark Room Kit

Overall Satisfaction with Cisco Webex Room Series

We use Cisco Webex Room [Series] for all technical issues which need immediate attention. [Cisco] Webex [Room Series] is a universal product used by all customers and companies that we support hence it is a common platform to carry out seamless communication. We once faced a voice-breaking issue in the product where we raised a Cisco TAC case to address the problem the issue was resolved in a day, but it was business-impacting as it was our by default product to be used when there were operations issues.

Pros

  • [The] voice quality is good.
  • It works on all vendor devices, like Apple, [and] no external installations are required.
  • It is easy to download and use on the go.
  • Even if the program is not installed, [you] can use it from the browser.

Cons

  • [I would like the ability] to mute manually using [a] mouse. The mute button on the headphone does not mute the Webex meeting. The mute/unmute option can be made more user-friendly.
  • [It has] improved business highly as it made meetings seamless.
  • It is [a] very user-friendly interface.
  • It is supported on all devices.
The interface of Cisco Webex [Room Series] is far better than the rest [of the] three mentioned above. The clarity of sound and voice is also good, which makes communication easy and simple. It is a professional product that is widely being used by mostly all the customers supported by my company. It is [a] highly recommended product.
We once faced [an] issue, [but] it was immediately addressed.
The interface is very user-friendly with no distractions or difficulties faced for normal operations.

Do you think Cisco Room Series delivers good value for the price?

Yes

Are you happy with Cisco Room Series's feature set?

Yes

Did Cisco Room Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Room Series go as expected?

Yes

Would you buy Cisco Room Series again?

Yes

Cisco Webex [Room Series] is best suited as it is widely used, so everyone knows how to use it [and] it is user-friendly in functionality. It can be used in-app and also from [a] browser. The voice and sound quality [are] really good. There is a beep sound whenever a person joins the meeting so it somehow gives a notification. The noise cancellation is good.

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