Great for admins, not so much for cosmetics
Updated June 03, 2015
Great for admins, not so much for cosmetics

Score 6 out of 10
Vetted Review
Verified User
Software Version
Personal (?)
Modules Used
- surveys (?), integration with Salesforce.com
Overall Satisfaction with Clicktools
We are using Clicktools to distribute and receive data for customer satisfaction surveys and customer service transactional surveys, and sync that data into Salesforce.com. We are also using Clicktools as a mechanism to update Salesforce.com Contact data from customer communications out of another tool.
Pros
- Limitless integration with Salesforce.com
- Great dynamic integration with other tools that allow mail merge capabilities
Cons
- The survey page layout cosmetics are lacking! We would honestly switch survey providers for cosmetics, but ClickTools has the most robust Salesforce.com integration, which is more valuable to us at this time
- Better customer service
- increased knowledge of customer needs, wants, and frustrations
Cvent, Survey Monkey
Comments
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