Item: CloudCall
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Cloudcall works great for VOIP calling. I manage a sales team of 10 people who have to do a lot of cold calling to generate leads. It becomes crucial to use a service like cloudcall to ensure that the call is seamless and that personal number are not revealed. The IVR is also very easy to setup.

Pros and Cons

Recording
Log management
IVR

Inbound call management
Consumes high bandwidth
Audio quality drops in between calls.

Return on Investment

Increased Efficiency
Better Lead Management
Increased Customer satisfaction

Key Insights

Do you think CloudCall delivers good value for the price?

Yes

Are you happy with CloudCall's feature set?

Yes

Did CloudCall live up to sales and marketing promises?

Yes

Did implementation of CloudCall go as expected?

Yes

Would you buy CloudCall again?

Yes

Other Software Used

Microsoft Teams, Slack, OneDrive

Likelihood to Recommend

CloudCall is best suited for sales teams which need to do a lot of outbound calls throughout the day. The inbound IVR feature is also very useful. This works for all sizes of organization as they have various licensing tier. The log management is in-depth making it easy to track the positive leads.

A very good VOIP software

Overall Satisfaction with CloudCall