Easy Integration and good value for money tool
December 31, 2020
Easy Integration and good value for money tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with CloudTalk
We needed software for our sales support as well as customer service. CloudTalk has easily managed to cover this topic while being cost efficient. CloudTalk is integrated with our internal Salesforce database and helps to provide easy client service to current and new customers. It is being used for most parts of our communication within the company already.
- Call Monitoring for testings and learning
- Analysis of Agents calls
- Call tracking
- Design looks a bit old
- More upselling due to easier contact calls
CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk representatives sold us on the product.
Do you think CloudTalk delivers good value for the price?
Yes
Are you happy with CloudTalk's feature set?
Yes
Did CloudTalk live up to sales and marketing promises?
Yes
Did implementation of CloudTalk go as expected?
Yes
Would you buy CloudTalk again?
Yes