Item: CMiC Construction Platform
Rating: 2
Author: Chris Brown

Use Cases and Deployment Scope

CMIC is used across our accounting and field operations. CMIC was software of choice due to the accounting link to the construction management side, which eliminates double entry for accounting. However, the construction management side is extremely lacking and requires double entry for the field operations side of the company.

Pros and Cons

Accounting and budget would be the only strength I see.

Submittals - Platform is not friendly, should have autofill instead of looking up everything. The ball in court is confusing. Should be able to markup submittals from within CMIC, stamp and send to architect for response.
RFI - you should be able to create a revision, again, not friendly, please look at Procore platform and try to go after what they are doing.
Meeting Minutes are complicated, cannot send them out from CMIC.
Drawings are not a tab only a document. Drawings should be able to be marked up and have items linked and once published everyone should be able to see it.

Return on Investment

Accounting would be the only time or cost saving. For the operations side it is horrible.

Alternatives Considered

Procore

I previously used Procore Technologies and loved it. Was extremely easy to use, had an online course that you could watch for each specific job title and would run through everything you needed to know, and if you needed to know other job title information you could take that course as well. If you needed help doing something while working you could quickly have access to chat with someone online and they could walk you through the task. If they were not able to help you via chat then we had a customer service rep that I could also call that handled our company. As far as the platform and what Procore offers compared to CMIC - there is no comparison. Procore is so far advanced, easier to use, outstanding customer support and training, and offers so much more. I am sad that my company went with CMIC.

Support Rating

It is non-existent! I searched their website for training tools, even resorted to Youtube looking for other user help ( which there is very little). I went to CMIC website called the phone number left a message to never receive a callback, asked my company IT person who our contact was, and was told we do not have one. Worst customer service I have ever experienced.

Key Insights

Do you think CMiC Construction Platform delivers good value for the price?

Are you happy with CMiC Construction Platform's feature set?

Did CMiC Construction Platform live up to sales and marketing promises?

Did implementation of CMiC Construction Platform go as expected?

Would you buy CMiC Construction Platform again?

Likelihood to Recommend

CMIC is not user friendly, even with new roll out it is still light years behind some of the other construction management web based software's out there. First - Drawings upload process is through another software and it does not load properly to help with a drawing log or submittal procurement log. Once drawings are uploaded they are not an interactive area. I feel it is extremely important to link submittals, RFI's, and observations to the plans. I also believe uploading ASI should be an easy task and be emailed directly from CMIC to all subcontractors. I beleive it to be extremely important for any person involved in the project has one, and one location only to get the most current and update information on the project.

Light years behind other construction management platforms.

Software Version

Modules Used

Overall Satisfaction with CMiC Construction Platform