Easy to Use for Travel Plans
March 18, 2020

Easy to Use for Travel Plans

Robyn Mankoski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Standard

Modules Used

  • Travel

Overall Satisfaction with Concur Travel and Expense

Concur Travel and Expense is being used across our whole organization. It is only being used for travel at this time though. We did use it for expenses but recently switched to Coupa for that. I use Concur for travel almost daily. It makes it easy for me to go under another employee's profile and book their travel for them based on their profile.
  • Ease of use
  • Creating profiles for travel
  • Uploading company discounts
  • There have been many glitches
  • Expenses can get jumbled
  • Can't delete profiles
  • Time saving
  • Efficient
  • Saves ticket credits in profiles
Concur Travel and Expense is much easier to use and very mobile friendly. Coupa is not mobile friendly at all and many employees have had a difficult time adjusting. Concur is so easy and efficient to use for travel, though. Coupa does not offer the ability to book travel at this time and I am happy about that.
Coupa has been the only system we have integrated with Concur Travel and Expense. We use Concur for the travel side and Coupa for expenses. Concur has been very simple to integrate into our work culture. Its ease of use has helped many in our organization.
Concur Travel and Expense has helped our company grow and adapt by implementing travel policies within the application. We have limits we cannot go over for hotel rooms, flights, and rental cars. It will notify if we go over that limit and we may be forced to change the travel. This is something that I think is particularly innovative.
Customer experience is unmatched with Concur. If I need any assistance changing travel plans, their customer service is always there to help no matter what time of day/night it is. My admin experience with Concur has been very stress-free because if I cannot fix something, the customer service can most definitely help me out.
I was disappointed when we switched our expenses over to Coupa. But was super happy that we still use Concur for travel. It is so easy to use and search for flights and hotels. When creating manager profiles, it is easy to upload reward numbers and special discounts. Concur Travel and Expense is not well suited for seeing other profiles' expenses though. That is very limited.