Overall Satisfaction with Conga Composer
Our sales organization previously used Conga Composer as the generator for our quotes and order forms, with Salesforce flows used as the configuration piece.
- Provides a ton of flexibility on how documents are configured in terms of, which fields it pulls from Salesforce and how/where they can be displayed in a document.
- Also very flexible in terms of document output. For example, I only wanted pdf versions for my sales reps but I wanted the option to do PDF or Word for me (as administrator) so I could make manual tweaks if appropriately approved by management.
- The support staff at Conga is extremely helpful. Their app "language" isn't self explanatory, at least not for someone as unfamiliar as I am with coding. Therefore I relied heavily on their support team to help me configure the app to do what I needed. They always delivered!
- While their support team is amazing, it's because their code language isn't easy for a novice as me. This shouldn't really be a Con, but it did prevent me from being self-sufficient when trying to build out new functionality or fix something that wasn't working as intended.
- It provided a consistent quote template...everyone's quotes looked like we wanted them to.
- It protected data integrity by controlling the output formats (i.e. PDF vs. Word).
- It worked seamlessly behind the scenes making it easy for the team to be self sufficient generating documents.