Item: ConnectWise ScreenConnect
Rating: 10
Author: Toby Carver

We have users spread out and it helps us to manage those users remotely.

Copying files to and from the managed computer is very convenient. I use this feature quite often.
The chat feature is my primary means of communicating with the user. This allows me to work on more than one client at a time since I don’t need to call them.
Being able to share my screen during and instructional time decreases the time I work with the users.
I like that I can chat with the user through the console without a remote session. This is much more polite and allows them to minimize or close sensitive information before the remote session begins.

What gets me every time is when I mouse over the Essentials tab during a session. There are so many options there and it is placed in an where my mouse hits often. Because there are so many options, the Essentials tab fills the window. I have to move my mouse around to get it to close.
This is honestly one of those solutions that works well every time, and I can’t think of anything to improve.

Time savings are the biggest for me. Allowing me to get get in and get out quickly is very important. I don’t have to fiddle with settings to get a connection. If I can’t get connected, it isn’t because of CW Control.