ConnectWise Control (formerly ScreenConnect) Review
March 05, 2019
ConnectWise Control (formerly ScreenConnect) Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control (formerly ScreenConnect) is being used by our law firm to enable remote access by all of our firms remote users. Prior to using ConnectWise Control we were using Microsoft Remote Access which by nature is very unsecure. After moving to ConnectWise Control I no longer had to worry about all of the brute force hacking attempts from eastern Europe.
- ConnectWise Control (formerly ScreenConnect) does a great job with security. It can block log in attempts based on a number of criteria, including failed login attempts. Microsoft RDP does not offer this level of security.
- ConnectWise Control does a great job of facilitating Remote Access, it does so without any lag and even performs pretty well when there is limited bandwidth.
- ConnectWise also looks great, it can be customized to use your companies graphics/logos, which looks professional.
- ConnectWise Control (formerly ScreenConnect) is a bit complicated to install, and requires some port changes to allow it to coexist with a server that has a web application running on the default ports. It helps to have some Microsoft IIS configuration skills and you will have to make firewall port configuration changes as well. It's nit-picking but thats about the only issue I see with ConnectWise Control.
- Connectwise saved me a lot of time and effort while securing our remote access. I was fighting off hackers all the time when I had Microsoft Remote Desktop open facing the internet. Once ConnectWise was running I knew they would be blocked after 3 failed logins.
- ConnectWise was always available and I had no downtime the entire time I used the product, which cut down on support costs and allowed me to concentrate on more important issues.
ConnectWise Control (formerly ScreenConnect) is way more secure that Microsoft Remote Desktop Services. Using Remote Desktop Services from the internet leaves you wide open to hackers. ConnectWise solved the security issue right out of the box and had great up-time/availabilty stats.