Needs a little work before I'd switch back.
March 26, 2019
Needs a little work before I'd switch back.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
It was used by our IT department for remotely accessing computers. It allows a technician to access a computer from the road, home, or even while on vacation if needed. Unfortunately, we had to discontinue use due to the iPhone application crashing, and issues using remote screen viewing from slower internet connections. If you're on a blazing fast connection, and only connecting from a desktop, the program works fine.
- Remote screen monitoring
- Ability to provide a link to a customer to access their computer
- Price
- iPhone App - Crashed frequently and needed to login at least daily
- Customer service - Didn't respond to emails often
- iPhone App - Much slower than TeamViewer on same internet speed. Likely due to different compression.
- Negative - Inability to connect to remote computer over internet QUICKLY.
- Positive - Ability to connect to customers computer easily
- Posetive - Price
Moved away from ConnectWise Control to TeamViewer for quicker speed and more reliable iPhone application.