Conversica Review
August 09, 2019
Conversica Review
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Sales AI Assistant
- Customer Success AI Assistant
Overall Satisfaction with Conversica
Conversica is allowing us to engage with multiple business units concurrently while utilizing our live resources solely for substantive conversations rather than for prospecting. Before Conversica, we would receive a large number of "lower priority" leads that our Sales team would procrastinate on and not reach out right away or would fatigue the prospect and miss out on it entirely. With this service now, every lead is addressed, contributing to a wider net being cast for hot lead to be reviewed by a real person. The support for each client seems more personalized with timely communication, keeping the client interested as well.
- Conversica helps with bringing and capturing a wider net of clients/leads.
- The solution is easy to set up and get running quickly.
- Customer service almost always is great and thoroughly helps us out with any problems we run in to.
- The AI assistant works wonders! It's like having another employee on the floor at all times.
- Adding a feature that allows you to customize the amount of times any grouping of data points will be contacted would be extremely useful.
- The tool was initially too aggressive and the reporting isn't the most comprehensive, but we utilize our CRM to help with that.
- Sometimes the AI assistant can misread a response and not answer a customer's response appropriately.
- The ROI Conversica presents at are a little over-the-top.
- The ROI conversation is not a one time meeting, even dragging for months at a time.
- However, once everything is set up and ready to go, the solution helps us reach our objective as much as it can.
- Drift
We were interested in Drift and explored their chatbot capabilities (since we were looking for a solution that would help manage clients/leads for the Sales and Marketing teams). While their automated system did seem appealing to us, we ultimately went with Conversica because it seemed more intimate and one-on-one in their approach from the AI assistant (e.g. personalized emails sent to leads) and the customer support team.