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CSRconnect Review
November 19, 2019

CSRconnect Review

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with CSRconnect

We use CSRconnect cross the company to log volunteer hours, post volunteer opportunities, and collect donations. We also use the back end to pull our reports and provide statistics to our Board of Directors. We now use the platform to poll our employees and post disaster pages, as well.
  • Ability to verify nonprofits
  • Ease of use for front end users
  • Lack of ease of reporting and inaccurate reports following implementation
  • The photo display is challenging. The size restrictions are quite odd, so a photo may display well on the homepage, but clicking on it strongly distorts the photo on the next page. This causes a major limitation in the photos that may be selected.
  • Challenges with integration have caused running reports to become more difficult.
The system has quirks that are not easily overcome, but if you are not adding much customization and are starting fresh, then it is very usable.
Our account manager is very kind and does her best to touch base on a weekly basis, but issues take an extreme amount of time to resolve.
The implementation of CSRconnect takes way, way too long. Having to take down your entire CSR site for weeks, if not months, is an issue. Issues still arise from the implementation in terms of ensuring that reports and statistics on active users are pulling properly, as well as the transfer of information from one system to another. Some of this is definitely to be expected, as transferring this much information is a challenge. However, I would hope that issues would have been resolved by now.
CSRConnect is great for organizations who do not have a Foundation and are looking for a platform that will facilitate giving.

Using CSRconnect

50000 - Employee engagement in CSR
5 - Technical capabilities (i.e. Excel, Tableau) and customer service skills
  • Tracking volunteer hours
  • Offer employee giving
  • View donation history
  • N/A
  • N/A
With such a long transition and history, it's difficult to transition to anything else.

Evaluating CSRconnect and Competitors

Yes - Good Done Great
  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
Good Done Great was acquired.
N/A

CSRconnect Implementation

  • Implemented in-house
  • Don't know
Change management was minimal
  • Issues with reporting
  • Issues with payroll transfers

CSRconnect Training

  • Online training
Any training is available when needed

CSRconnect Support

ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Support cares about my success
Quick Initial Response
Slow Resolution
Our account manager is always willing to work after hours, if need be

Using CSRconnect

ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Logging hours
  • Creating an event
  • Searching - definitely needs an upgrade
Yes, but I don't use it