Cvent - Quite Possibly the Best Solution for Your Meetings
November 06, 2015
Cvent - Quite Possibly the Best Solution for Your Meetings
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cvent Event Management
We use Cvent Event Management for both hotel sourcing and for event management.
Pros
- Cvent Event Manager has a great WYSIWYG editor that makes building surveys, questions and registration fields very easy.
- Cvent's OnArrival tool is a great way to print and scan name badges onsite.
- Cvent's Kiosk Mode is a better way to have attendees choose their sessions onsite and make changes to their registration.
Cons
- When customizing a website in Cvent, you are limited to changing only a few things, if you wish to edit the HTML/CSS it is almost impossible, especially when you are trying to change the color of the body-background. You have to find a 1px by 1px square. Save that png file, edit it in a design software and then reupload. This process can take quite some time.
- Their customer service can be very slow and hard to understand on the phone. If your problem is outside the realm of a "basic solution" it can take days to hear back.
- Their surveys can be very hard to manage. We find that we have to pull multiple reports, travel, hotel and registration just to get all the fields we need. I wish there was a way to just have all the fields in one master report and you can pick and choose as you wish.
- Cvent's platform does not have the flexibility to add custom pages within the hotel and travel page. This has been very problematic for our attendees who get confused in between registration.
- Cvent's mobile site does not work if you have a hotel or travel page enabled. If an attendee tries to register from a mobile device, it will bypass the hotel and travel page. This causes incompletion in our registrations
- Easier training.
- More organized reporting.
- Most customization with HTML emails.
- StarCite
For us a few of the main reasons why we chose Cvent over StarCite is as follows:
- The registration websites are just better looking - it is easier to change layouts and there is a large database of templates to choose from.
- The customer support line is available 24/7.
- The Sourcing Area syncs with our event management side, so less reporting and less invoicing.
- Training on Cvent is much more easier to manage.
- Reporting is much cleaner.
- There are more comparable vendors that can be synced up with Cvent through APIs than StarCite.
- Cvent is consistently trying to work with us to form a package that meets our needs. We see Cvent as a company that wishes to maintain a relationship with us, not just fill quotas.
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