Unintuitive, but gets the job done
July 02, 2019

Unintuitive, but gets the job done

Michelle Lynn | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

We have a number of departments within our company; most of these host events of various sizes for those we serve. Cvent is our registration management system for nearly all of these events with attendance numbers ranging from just a handful up to in the thousands.
  • Customer service/responsiveness is top notch, clear & concise answers every time
  • Flexibility to adapt registration options based on the nuances of each event.
  • Flex Registration has the potential to be a really great tool once advanced editing features are available.
  • User-friendliness: utilizing Cvent is just not intuitive and comes with a lot of random quirks one must learn to navigate. Flex Registration attempts—and has the potential—to better this, but it's just not there yet.
  • Flex Registration is currently too structured and restrictive in design. Hoping this will improve with continued feature releases.
  • Very expensive to utilize.
  • As we improve event registration experiences through Cvent, we believe we will see an overall increase in attendance.
For simple events without a lot of different types of attendees or options, the registration portion could be achieved much cheaper through a simpler platform. However, Cvent reports are very customizable and the system is great for events for which you need a simple solution for collecting payment online. Cvent is also a good solution for large-scale or complicated events with a lot of nuances, provided there is someone very experienced driving the bus, as it is not an intuitive system to use.