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Great data hygiene tool.
October 18, 2012

Great data hygiene tool.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Software Version

DemandTools for Appexchange

Overall Satisfaction

  • Does everything we need. Allows us to automate tasks nightly for standard clean-ups that occur when humans touch the data – (country, abbreviations, etc…).
  • Database standards = better data
  • Time savings – merge/duplicate processes are almost impossible to measure; mass-reassignment of contact and account owners in hours. Things that would take many, many hours of manual work are done very quickly. Automated and saved processes ensure that you are using identical criteria every time.

Product Usage

Marketing
  • Database hygiene and maintenance
  • Database standards implementation
  • List uploads – SFDC data uploader can be a dangerous tool without a lot of guardrails, this allowed for much more controls
  • De-duplication efforts

Evaluation and Selection

Dataloaded in Salesforce.com
Had previous personal experience and their reputation was extremely strong.

We had already done due diligence once before and had the product but IT discontinued because no one was using it prior to me requesting.

Implementation

Training

Support

When we were in setup and had some questions, they were very responsive.

Usability

Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks.

Integration

  • Salesforce.com
It's critical for us and works perfectly. As an AppExchange app, the integration is native.