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Almost complete solution to scheduling & payroll. Weak apps, integration and surface-level tech support can let you down.
November 09, 2021

Almost complete solution to scheduling & payroll. Weak apps, integration and surface-level tech support can let you down.

Nathan Fleck | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

Scheduling platform. Sales are used as a model to forecast future labour % and assist in future scheduling within budget. Staff use to recive all company comms. and to sign in and out. Deputy feeds in Xero for payroll.
  • Alerts staff of upcoming shifts.
  • Shows cost of labour in real time.
  • Allows for fast scheduling structuring.
  • Integration into Xero isn't great.
  • Onboarding isn't seamless. I don't need to approve a staffs details - this is their personal info.
  • Apps aren't powerful enough. I don't want to switch to a browser for half the usage then back to the app. Hospitality is too demanding for this.
  • Pay rates and Xero integration is patchy and doesn't always work.
  • Time saved on HR.

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

No

Did implementation of Deputy go as expected?

No

Would you buy Deputy again?

Yes

Deputy initially caused me massive headaches. Also, tech support staff are [in my experience] almost completely useless communicators and don't understand the concepts that I had issue with 90% of the time.
Great for simple scheduling and cost of labour estimates. Apps aren't powerful enough to give full functionality on the go. Accounting software integration not seamless.