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Deputy - Usability Excellent
November 29, 2021

Deputy - Usability Excellent

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We're in the hospitality business with between 30 - 45 employees. We have just started using Deputy and it's so user-friendly, our staff of all ages are loving it, they are able to easily check their schedules, swap shifts, clock on and off.
  • Scheduling.
  • Employee self service.
  • Support.
  • Online chat service could be improved - at times it takes too long to provide a response.
  • Payroll accuracy.
  • Self management for employees - removing workload from payroll/ admin functions.
  • Time saved - less data entry.

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

Yes

Did implementation of Deputy go as expected?

No

Would you buy Deputy again?

Yes

Usability is excellent. Our staff of all varying levels are able to confidently use the platform with only a little training.
Training support was good, although I feel that our company didn't take advantage of those training sessions in the beginning so we were running a little blind. Recommend the Deputy success sessions right upfront.
Deputy is excellent for removing the administrative tasks from the payroll function in that employees are able to self-manage through their scheduling, swapping shifts and the managers are able to have a great deal of oversight over what their employees are doing. There's a lot more autonomy with Deputy. Our staff that isn't that comfortable using technology are using the platform confidently and I'm receiving excellent feedback.