[True] to heart
August 27, 2021
[True] to heart
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- SourceIQ
- ExperienceHub
- DialogAnalytics
- Reporting & Call Management
Overall Satisfaction with DialogTech
We [use] DialogTech within our Telephony department and across
various aspects of our organization. I use the service to solve multiple needs[,] call routing, voice mail[,] IVR's etc... internally,
directly with our client or our call-center. They have one of the best support
teams around and are always a pleasure to work with.
various aspects of our organization. I use the service to solve multiple needs[,] call routing, voice mail[,] IVR's etc... internally,
directly with our client or our call-center. They have one of the best support
teams around and are always a pleasure to work with.
- Reporting
- Call Tracking
- Call Routing
- Analytics
- I would like to see a decrease or a restructuring of the current pricing model used for their reverse phone number look-up.
- I would like to see a restructuring of their Reseller account grouping/reporting
- Analytics
- Call Routing
- Reporting
- Overall they offer a good service at a fair price
- Their reverse look-up fees are to high limiting the amount of call data collected
The DialogTech platform and functions are superior over CallSource
Do you think DialogTech delivers good value for the price?
Yes
Are you happy with DialogTech's feature set?
Yes
Did DialogTech live up to sales and marketing promises?
Yes
Did implementation of DialogTech go as expected?
Yes
Would you buy DialogTech again?
Yes