Game Changer!
November 15, 2021
Game Changer!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
We use [Dialpad Talk] in the Customer Service department for inbound & outbound calls. Only business problem is transferring calls to extensions not utilizing Dialpad.
- Translates calls
- Provides in depth call history by CSR
- Search by name directory
- A little more 'Dialpad for Dummies' built in to screens
- Better training
- Easier return to call screen for ending calls
- Inbound call records
- Time on call records
- Missed calls records
- CSR on phone time records
- Dialpad Talk has caused our CSR team to be proactive in improvement on customer relations and call transferring / message taking
- The implementation of Dialpad Talk has greatly increased the quality of call handling by our team
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes