I love every thing about DISCO (except the pricing structures, but that's improving just like everything else they do!)
November 05, 2019

I love every thing about DISCO (except the pricing structures, but that's improving just like everything else they do!)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with DISCO

We use DISCO to manage both the review and creation of document productions. It allows us to carefully and efficiently manage the documents we need to produce and seamlessly review and organize the documents we receive. Additionally, we are able to search and find the exact documents we are looking for without wasting time searching.

Pros

  • Searching for documents in DISCO is easier than any other platform I've used.
  • The user interface is amazing. Spending hours reviewing documents, this really matters. The color contrast in the system is visually appealing.
  • The amount of relevant content displayed while reviewing without having to scroll is key!
  • The ease of use and intuitive nature of the software cuts down on training time.
  • The self service functions and configurations in the system allow for greater flexibility within the software.

Cons

  • Creating a note on a document in a specific place so that users can collaborate and remember where the issue was in a 100-page document.
  • Separating documents within the document for ease of reviewing when documents are produced in one file.
  • Greater visibility into billing details.
The Nextpoint price point is appealing and gives great flexibility to cases with a high volume of GBs but they are far behind in the ease of searching files within the platform and ability to organize files. The user interface of DISCO far exceeds in functionality, ease of use, and general workability.
DISCO is best suited for cases with at least 5 GB worth of data but no more than 100 GB of data depending on the budget based on pricing restrictions and thresholds. The per-GB pricing makes the determination of whether or not we use DISCO, if pricing structure was different, we would use DISCO for all matters.

Comments

  • Caroline Hall | TrustRadius Reviewer
    Thank you for your detailed review and feedback! Hearing the specific ways the technology is impacting your work is very valuable to our team. One of the reasons our founders created DISCO was out of frustration for how difficult the other technologies were to use - so it is very satisfying to hear from you about how easy DISCO is for you and your team to use. Sounds like you are working with some really long documents and I can appreciate your desire to have notes on specific pages. This is on our active roadmap – we’ll be sure to let you know when this is released. In fact, we just released the ability to review depositions in our new product, Case Builder, and be able to highlight and annotate portions of a document. We expect to add this to our Ediscovery product soon. If you have anything else you need, please email me and we will get it on the development roadmap. As for being able to split a single long PDF into multiple documents, DISCO’s services team can do this for you as a billable service. I’m also glad to hear our upload speeds have improved for you - is it because of the high-speed uploader that was launched a few months ago? If not, let me know and your uploads could be even faster! As far as pricing, I’m sorry to hear you previously weren’t getting the details you wanted - but I’m glad that seems to have been remedied for you. We have recently redone all of our pricing sheets about professional services to make it more clear. Did you get a copy? I can send one over for you, but don’t have your name or contact information so please email me. And please do not hesitate to reach out to us if you have any questions about your bill and we will be happy to give you any additional information. I’d also be curious to know if you’ve heard about our subscription pricing options? Based on what you said, that might be a great option for you. It works particularly well for anyone that wants to use DISCO for all of their matters without having to worry about GBs minimums. Would love to discuss that option with you. Please email me at hall@csdisco.com and we can set up a time to explore how that alternative pricing structure might work better for you. Thank you so much for recognizing our investment in client success. We are really excited about it and reading this feedback from you is validating and exciting! All of your feedback has been really useful - thank you so much for taking the time to share that with us! Again, please let me know if you need anything else or want to discuss alternative pricing. Thank you! Gratefully, your DISCO team (written by Caroline Hall, Client Advocacy Manager)

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