Item: Druva Phoenix (UNPUBLISHED)
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We are in the healthcare industry and we have in-house servers that have HIPAA information that needs to be backed up off location. We use Druva Phoenix as our daily backup solution. It is HIPAA compliant, and they signed a BAA with us, so that gave us good peace of mind that our information would be in good hands. On top of that, the system is pretty easy and intuitive to use. The pricing structure for being a business solution beats other vendors such as Barracuda. We have had a couple of scenarios already where we need to recover some pieces of information, and the recovery process has been fast and easy. There is also an account manager that reaches out to you every now and then to know if things are working properly. The only thing that you should be aware of is which product are you hiring from their line of products. Phoenix is oriented to servers only, and it requires a server operative system, if you need to backup endpoints, you will need a different product.

Pros and Cons

It is easy to use.
It is cost-efficient in comparison to competitors.
It is HIPAA compliant.
They sign a Business Associate Agreement with your organization if necessary.

Depending on the size of your business, it can be cost-prohibitive since the minimum purchase is a year's worth of service.
You do need someone who knows what they are doing to set up the backups and make sure you don't over-consume your credits with crazy retention policies.

Return on Investment

This is a necessary service to keep your information safe. I would not say that there is a tangible ROI unless you reach a point where your server gets attacked and wiped-out. Then, you can recover your information in an easy manner, which could represent a potential several-thousand-dollar savings.

Usability

It is just easy to deploy and easy to use. You do need to know what you are doing to operate it, but you don't need an IT degree to understand the basic concepts in order to get your system running and recover information when necessary. The pricing structure also works based on credits, which turn out as a good win-win strategy depending on how much data you need to hold.

Support Rating

Customer support is fast and very knowledgeable. I have bombarded their representatives with more advanced questions, and they know how to handle and answer each one of them. Also, every customer service interaction lasts as long as you need it to in order to resolve the problem.

Alternatives Considered

Barracuda Backup

At the moment of making a choice of what system to use, we were debating between going with Barracuda and going with Druva. The main difference is that Barracuda requires that you have a physical device that you have to pay a monthly recurring fee for, and on top of that you need to purchase the cloud solution. It just becomes significantly more expensive than Druva.

Other Software Used

Modernizing Medicine®’s Healthcare IT Suite, AdvancedMD Physical Therapy Software, Twilio Programmable SMS

Likelihood to Recommend

Druva Phoenix is a good backup solution in case you have servers in-house and you particularly need HIPAA compliance. I had to do plenty of research about this when I was looking for solutions, and this is by far the best option price-wise. Implementation is also easy, and you will have an engineer with you throughout the process to set up your backups.

Druva, however, is a company oriented more towards medium-enterprise rather than small businesses. Depending on your income, it can be expensive relative to the income of the company.

Druva Phoenix small business use case

Overall Satisfaction with Druva Phoenix