Transformed our operations
Updated February 05, 2020
Transformed our operations
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dynatrace
Dynatrace is being used across our IT department, primarily in the Digital and Payments areas of the bank. We use it to manage our operations, enhance the user experience, and provide insights to our business stakeholders beyond the traditional technology monitoring use-case.
- Fantastic user and support community with a global reach makes it easy to connect with expert advice.
- Problem Root Cause Analysis and Incident Recovery, as well as Technical Debt Reduciton, have improved considerably. This translates to a better customer experience.
- Some functionality is still missing as the product is being developed. For example, LDAP integration for SSO/AD Authentication is still in the Early Access Programme.
- The product requires Root Access which has required robust conversations with our Security/UNIX teams who had their concerns.
- Dynatrace has helped us reduce technical debt.
- Dynatrace has helped us improve MTTR.
- Dynatrace has helped us provide detailed insights with relative ease.
Do you think Dynatrace delivers good value for the price?
Yes
Are you happy with Dynatrace's feature set?
Yes
Did Dynatrace live up to sales and marketing promises?
Yes
Did implementation of Dynatrace go as expected?
Yes
Would you buy Dynatrace again?
Yes
Dynatrace Feature Ratings
Using Dynatrace
200 - Technology
4 - Infrastructure
Cloud
Monitoring
Network
UNIX
Windows
Cloud
Monitoring
Network
UNIX
Windows
- Monitoring our Digital Banking Platform
- Enhanced customer and business insights
- User Experience Monitoring
- Being able to achieve greater level of business insights from a tool purchased for a technology use-case.
- Autonomous IT - Self Healing
- Auto-Discovery and integration with Service Now