Enterprise monitoring with ease!
February 06, 2020

Enterprise monitoring with ease!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

We use Dynatrace across the company to monitor our critical business applications so that our customers are getting the best experience possible from us. Dynatrace allows us to deploy faster with less man power than competing products and helps identify issues automatically.

Pros

  • OneAgent deployment is really easy.
  • AI baselines and automatic problem identification.

Cons

  • Licensing model complexities for large companies.
  • Better APIs to bring more transparencies to the usage of the tool (dem usage, host unit usage, etc).
  • It has allowed us to know about and fix problems faster.
  • Ease of use requires less training time for users.
Dynatrace's AI and problem identification works so much better than anything we've seen in other products. The management of licensing is better in Dynatrace in terms of capping specific environments. Administrating Dynatrace has gotten easier over time.
We continue to expand our relationship with Dynatrace and that has helped us get better support when we encounter product bugs or request feature enhancements. We still struggle at times with getting the right level of support through our support tickets but that is improving. I wish the feature enhancement process worked better than just forum posts. For how much we spend on the product we want to be able to adapt the product for our application landscape.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

We use Dynatrace on a large chunk of our Openshift implementation and it works well for us there. It's easy to spin up a container with our OneAgent ready to go. We would love to see more mainframe support in the product so we can migrate off of the AppMon product.

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