Effective and easy to implement cloud signature solution
October 25, 2022
Effective and easy to implement cloud signature solution
Score 9 out of 10
Vetted Review
Verified User
Software Version
Exclaimer Cloud - Signatures for Office 365
Overall Satisfaction with Exclaimer
We utilise Exclaimer Cloud to apply professional and consistent signature templates across all users, whether they send emails from their computer or mobile devices. We utilise Exclaimer's signature rules to apply different templates for new and reply/forward mails. Previously signatures were being configured by simply sharing a template and asking users to manually copy and customise it in Outlook, this led to inconsistent formatting due to lack of central management, as well as an inability to utilise that template anywhere other than Outlook. Exclaimer addresses both of these issues with the ability to centrally configure and distribute a signature template to all user's Outlook via the sync app, as well as stamping the template on emails send via mobile devices or webmail
- Easy to use and highly customisable signature builder that seamlessly hides empty fields without ruining the formatting
- Sync app was easy to distribute to all machines via Intune and seamlessly keeps signatures up to date in Outlook
- Options and rules for utilising multiple templates in logical ways
- Automatic stamping templates to emails sent from sources other than Outlook desktop software, and reflecting that in sent items
- Responsive and helpful support team
- Good online knowledge base with plenty of useful articles
- Fair pricing
- A portal to allow users to make limited amendments to the information included in their signature without being able to change the core template would be very useful. Currently, we can only offer users custom fields (e.g. working days for part-time users) via exchange custom fields managed by IT
- Improved the company's professional image with a consistent signature format across all users
- Reduce overhead on IT by having signatures automatically distributed and updated rather than manually configured and customised for each user
Different department templates were not a requirement for us, but this flexibility has enabled us to create different templates for new emails and forwards/replies, so we are only including our company logo once in any given email trail to reduce clutter
Do you think Exclaimer delivers good value for the price?
Yes
Are you happy with Exclaimer's feature set?
Yes
Did Exclaimer live up to sales and marketing promises?
Yes
Did implementation of Exclaimer go as expected?
Yes
Would you buy Exclaimer again?
Yes
Exclaimer Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, this seemed unnecessary for the scale of our implementation and I have been satisfied with the level of support I have received when needed
As previously mentioned, the support I received when I reported my initial implementation issue was very quick both on initial response and diagnosing the issue
Using Exclaimer
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Signature builder uses a very user friendly drag-and-drop interface that works from a web browser
- Sync app seamlessly keeps signatures up to date in Outlook
- Adding custom fields on a per-user basis requires using custom Exchange fields, which is functional but a little cumbersome