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Great managed email signatures
October 25, 2022

Great managed email signatures

Simon Lewis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Software Version

Exclaimer Cloud - Signatures for Office 365

Overall Satisfaction with Exclaimer

We use Exclaimer for all our email signatures. it allows us to keep consistent and compliant regardless of which device sends the email, be it laptop, desktop, phone or tablet.
  • Good easy to use modular design with drag and drop operation.
  • A nice selection of pre made templates.
  • Manual adjustment to the design is pretty easy to perform.
  • The lack of HTML support is the only big failure of the product
  • Improved regulatory compliance with consistent legal footers.
  • Improved image with consistent footers across all communications.
Drag and drop, premade templates and fields drawing content directly for Office 365 all make Exclaimer a joy to use. Simple and effective.
Assigning different signatures to security groups allows granular control of multiple signatures and a desktop app for managed enforcement and deployment is a bonus.
This is a feature we've only used a fraction. We have different signatures for different departments only and again it was quick and easy to setup.
We have looked at a few other email signature platforms but only because we'd ideally like to embed html. We did not move forward on this as the price point for Exclaimer was significantly better.

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

Yes

Would you buy Exclaimer again?

Yes

Exclaimer works well across all business sizes but is particularly suited to large organisations where signatures can be omitted by less technical users or amended by the more proficient. A standard consistent email signature improves the perception of a business and keeps it compliant in many cases. Even a micro business gains some benefit in the application of consistent signatures across mobile devices.

The only weakness of Exclaimer is its inability to accept html code blocks. This prevents you integrating external content which is a great shame and the only reason I'd consider going elsewhere.

Using Exclaimer

3 - Helpdesk, Finance and the Director
2 - Director and the helpdesk team
  • Keeping email signatures consistent
  • Ensuring the same disclaimer is on all
  • Looking professional
  • For marketing
  • For Customer feedback
It does almost everything we want it to do

Evaluating Exclaimer and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Price was a factor, we didn't need many licenses and I hate paying for something we wouldn't need to use at the time. Priced per user is perfect.
No difference, the lack of embedded html support is a minor gripe.

Exclaimer Implementation

Make sure you roll out the desktop client for Outlook to keep users in order.
  • Implemented in-house
Change management was minimal
  • None, it all went smoothly

Exclaimer Support

Support was good, it didn't solve the problem but they were straight up in telling us it could not be done.
ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No we didn't buy premium support, we didn't know there was such a thing.
As we've only contacted support on one occasion sadly no.

Using Exclaimer

ProsCons
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Templated designs
  • Drag and drop content
  • Field data drawn directly from Microsoft Office 365
  • None, its really quite straight forward.