Exclaimer review - almost great.
November 03, 2023

Exclaimer review - almost great.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Exclaimer Cloud - Signatures for Office 365

Overall Satisfaction with Exclaimer

We've implemented Exclaimer for email signature management company-wide. This allowed us to seamlessly incorporate our "Best Places to Work" award logo into signatures. Exclaimer ensured consistency across all devices and platforms, streamlining our communication. The ROI was quick due to its efficiency, enabling our IT team to focus on enhancing other business processes.
  • Manage email signatures for different departments.
  • Works well with Outlook web mail
  • Documentation is very well laid out and easy follow.
  • In my experience, support was slow to respond and a lot of back and forth.
  • Talk to a human for support would be great.
  • In my experience, the signatures immediately were rejected by client email systems because of the added URL's from the Exclaimer system. When you add the Facebook Icon from the signature editor, it adds a VERY long URL. Most phishing/span gateways reject. We had to take of the social media icons.
  • Time saved from IT staff manually configuring signatures.
  • Efficiency to tie into Active Directory which automates the creation entirely.
We do not use this feature.
We are under HIPAA regulations and knowing Exclaimer focuses
on cloud security is peace of mind.

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

No

Would you buy Exclaimer again?

No

I believe support was slow and when I finally got ahold of someone it
was all by email. They still didn’t understand
my issue and didn’t follow up to fix it.