Simplify your company expense reports with Expensify!
October 25, 2019

Simplify your company expense reports with Expensify!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Corporate

Overall Satisfaction with Expensify

We use Expensify to manage all of our organization's expense reporting and expense reimbursement. It makes expense reporting a breeze and allows our users to get reimbursed for their expenses in a timely manner. For the accounting department, Expensify has made their job 1000 times easier and for our IT department, we have less problems reported as we do not have to provide support for an on-premise solution.

Pros

  • Expensify's mobile application makes on-the-go expense reporting easy. Just scan your receipts from your phone and they are automatically added to your expense report.
  • Users don't have a difficult time creating and submitting expense reports because the process is almost fully automated.
  • Setting up policies and expense report templates is a breeze with the very friendly administration GUI.
  • Expensify integrates with Okta easily for a perfect SSO solution.

Cons

  • The web GUI can be a bit misleading at first. However, using it a few times, users figure out where to go. I just wish the menus were a bit easier to navigate.
  • Setting up SSO via Okta did not work the first time we tried it. I had to call in support for assistance, it turned out the instructions we were using from Okta were a bit off, so Expensify had to update a setting on our account to get it to work properly.
  • Customer support was a bit slow to respond to my request for help. I'd like to see a bit faster response time.
  • Our expense reporting process was improved 1000% since we switched to Expensify from using internal reporting. People are being reimbursed much faster than before.
  • Accounting can run reports to see what users would benefit from a company credit card, or vice-versa, those who should not need one.
Support was helpful, but their response time for my question took over a day. I had marked the priority of the support request a 2 since we wanted to implement SSO on a certain timeline and we missed that timeline by a day. Once support got back to me, I was able to resolve the issue with SSO.

Do you think Expensify delivers good value for the price?

Yes

Are you happy with Expensify's feature set?

Yes

Did Expensify live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Expensify go as expected?

I wasn't involved with the implementation phase

Would you buy Expensify again?

Yes

Instead of managing expenses via Excel or complicated forms, or even worse, paper, I'd recommend switching to using Expensify to manage all of your company expense reporting needs.

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