Fireflies.ai is best Voice Recognition Tool
April 05, 2022

Fireflies.ai is best Voice Recognition Tool

Deepak Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with Fireflies.ai

Fireflies.ai is a voice recognition tool that understands you better than the rest and predicts what you need before you even ask. It is built on the latest in AI, deep learning, and NLP technology, which helps users get their work done in less time while improving productivity in our organization.
  • It's very easy to use.
  • Easy to integrate
  • It automatically connects with my Zoom calendar meetings.
  • The transcript accuracy can be improved.
  • The pricing is also kind of expensive.
  • No video recording which for the price should be included.
  • Customer service is constantly improving and is quick and responsive.
  • Allows you to transcribe and convert speech to text in real-time.
  • The conversion is completely powered by AI and hence it's extremely fast, accurate and scalable.
When we used Chorus.ai in our organization, I thought the Analytics were worthless. Beyond the point I made earlier about using the iOS app doesn't count towards your Engagement score, the only way calls are correctly counted is to the Rep who set up the call. I manage a team of Sales Engineers who support Sales Reps, who typically set up the Zoom session. Chorus.ai doesn't show any stats on my team. However, Fireflies.ai is a virtual assistant that helps you manage your business. It recognizes voice commands from the user and turns them into tasks.

Do you think Fireflies.ai delivers good value for the price?

Yes

Are you happy with Fireflies.ai's feature set?

Yes

Did Fireflies.ai live up to sales and marketing promises?

Yes

Did implementation of Fireflies.ai go as expected?

Yes

Would you buy Fireflies.ai again?

Yes

fireflies.ai is a Voice as a Service (VaaS) platform that enables developers to build and deploy voice-enabled applications without the need for professional services or the burden of deploying and managing their own voice engine. Absolutely seamless to add to your calls. Basic configuration and there you go. The interface is amazing. They've almost idiot-proofed their UI.