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What is

Fireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice conversations.

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Recent Reviews
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per month per user



per month per user




Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month per user
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Product Demos

Fireflies & Pipedrive integration demo

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Product Details

What is

Fireflies is an AI voice assistant that helps transcribe, take notes, and complete actions during meetings. Its AI assistant, Fred, integrates with leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Slack and Salesforce. Features

  • Supported: Recording
  • Supported: Transcription
  • Supported: Collaboration
  • Supported: Search
  • Supported: Integrations
  • Supported: Topic Trackers
  • Supported: Soundbites
  • Supported: Meeting Summaries Screenshots

Screenshot of Screenshot of Screenshot of Videos

What is Platform Overview New Competitors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Fireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice conversations. starts at $10., Gong, and Chorus by ZoomInfo are common alternatives for

The most common users of are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Based on user reviews, the software has received several recommendations:

  1. Consider reaching out to the developers and participating in the beta version if video is crucial for your business.
  2. Some users advise against using the software altogether.
  3. To enhance meeting organization and collaboration, users suggest integrating the software with Google Calendar.

Additionally, it is worth noting that some users feel the software is not necessary for non-professional meetings. These recommendations provide valuable insights into the software's capabilities and potential improvements.


(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Deepak Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User is a voice recognition tool that understands you better than the rest and predicts what you need before you even ask. It is built on the latest in AI, deep learning, and NLP technology, which helps users get their work done in less time while improving productivity in our organization.
  • It's very easy to use.
  • Easy to integrate
  • It automatically connects with my Zoom calendar meetings.
  • The transcript accuracy can be improved.
  • The pricing is also kind of expensive.
  • No video recording which for the price should be included. is a Voice as a Service (VaaS) platform that enables developers to build and deploy voice-enabled applications without the need for professional services or the burden of deploying and managing their own voice engine. Absolutely seamless to add to your calls. Basic configuration and there you go. The interface is amazing. They've almost idiot-proofed their UI.
  • Customer service is constantly improving and is quick and responsive.
  • Allows you to transcribe and convert speech to text in real-time.
  • The conversion is completely powered by AI and hence it's extremely fast, accurate and scalable.
When we used in our organization, I thought the Analytics were worthless. Beyond the point I made earlier about using the iOS app doesn't count towards your Engagement score, the only way calls are correctly counted is to the Rep who set up the call. I manage a team of Sales Engineers who support Sales Reps, who typically set up the Zoom session. doesn't show any stats on my team. However, is a virtual assistant that helps you manage your business. It recognizes voice commands from the user and turns them into tasks.
Bhabishya Bhatt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I am using to take notes during my virtual meetings. It helps me to automatically transcript all of my meetings from Google Meet and other various meeting platforms I use every day. And I'm also using to take notes during my online meetings, which is the best feature I love about this software.
  • Helps in transcription & take notes.
  • Listening to the meeting is very easy.
  • Can be integrated into other various software.
  • They also provide the option to download the meeting and the option to like & dislike the recording.
  • And I love their soundbites features which I can use to highlight the specific part of the recording for future use.
  • In their free version they have only 3000 minutes which is less I think, it will be great if they could increase it a little bit more for a free version. And also their pro version is overpriced for me.
  • And I tried to stop the recording and it was showing me that everything recorded till now will be deleted from that particular meeting. Maybe I didn't know how to do it, or that's something they need to fix. Cause something I just want to stop the recording from Fireflies dashboard for the meeting.
If you are an individual or a small business then I think the free version of is suited for you. But if you are a big business and have online meetings on regular basis then I guess the Business plan of will be the perfect choice for you.
  • It has helped me keep the notes in more easier way.
  • And also helped me by keeping the recording and providing the transcription of the meeting.
Luis Alcalá | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I use fireflies for my virtual classes because of zoom and it allows me to record all the classes regardless of their time and the best thing is the option of transcription of calls and videos, because it allows me to have my notes and notes and not lose any detail of what was dictated in the class.
  • Allows recording of calls and lectures in real time and transcription to text of all content.
  • Allows synchronization with Gmail and Outlook calendars to trigger recordings in scheduled meetings.
  • Transcribe audio files feature, makes it possible to have transcribed and error-free information from any audio file in any format.
  • On some occasions, when the file is very heavy, it takes a while to output the recording and transcription.
  • It has presented failures in the recordings, when you do not have a good internet connection.
  • Searching for documents and files can be complicated if they are not previously tagged.
This is a great tool for students all over the world, as well as for companies and sales agents. It is the easiest and fastest way to know the details of calls and audio files. It is a software that will save you a lot of time and increase productivity and performance.
  • It is a great help for companies with remote staff and for students with virtual classes, so that important details of online conversations are not lost. It is a great investment for anyone who needs to have transcripts of calls and conferences at hand.
  • For companies it is useful for not overlooking meeting requests and in online classes to avoid missing important details of classes.
Luisana Pacheco | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use it in the company to record all our meetings, as many of them last for long periods of time and we don't want to lose any details of what was explained at that moment. We have all easily adapted to the software and it is very easy to use.
  • It is very easy to use and can be integrated with the most popular calling services such as zoom, Skype, google meet and many more.
  • It allows you to schedule a meeting in the calendar and automatically records the meeting at the scheduled date and time.
  • Transcription of audio files can be performed, with the Audio file upload tool.
  • It can be a slow process to transcribe long calls or conferences.
  • I wish it had a translation option, as there are calls in other languages that I wish it could transcribe and translate.
  • Its conversation finder is not very efficient, sometimes I have to search for the transcript, call by call, as I don't get it.
This software is ideal for all companies with a sales department, who wish to improve customer service. Also for companies that have staff working remotely, in this way the calls and conferences can be sent in writing at the end of the meetings, being very useful.
  • Since we have this tool in-house, we can make calls and conferences with more confidence knowing that important details will not be missed, as well as calls with customers and their orders.
  • We have been able to serve our customers more efficiently, as we do not miss any of their demands, increasing the productivity of the sales department.
March 16, 2022

Quick and Sick Tool

Score 9 out of 10
Vetted Review
Verified User
Used it to transcribe virtually all forms of communication
  • Accurate recording
  • Clean UI
  • Support
  • Lag sometimes
I used it for two main reasons - to receive coaching from my managers, and to record and listen back to sales calls. More often for coaching, as some other software were more often utilized for sales calls (not necessarily because they were better, however).
  • Coached far more accurately
  • Sped up improvement as a rep
I think Fireflies is easier to use than Gong. It may not have as many features (that I could tell, at least), but it was way quicker and easier to use.
Gong, Salesforce Lightning Platform (formerly Salesforce App Cloud), Salesloft
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