User Friendly CRM Integration Tool
August 23, 2023
User Friendly CRM Integration Tool

Score 9 out of 10
Vetted Review
Verified User
Software Version
Blended
Modules Used
- Five9 Dialers
- Five9 Workforce Optimization
- Five9 IVR
- Five9 Call Recording
- Five9 Omnichannel
- Five9 Global Voice
Overall Satisfaction with Five9
We use Five9 for Inbound and Outbound customer support. We use the application for campaign management, checking agent system availability, call screening and call recording functionality.
Pros
- Call recording
- Outbound Call Campaign Management
- Call routing
- internal transfers
Cons
- Call Quality
- Workforce Management
- System Glitch
- Call recording
- Auto Answer
- Salesforce Integration
- Open APIs
- Call tracking
- Increased customer service
- Increased agent KPIs
- Increased productivity and no missing call log
Five9 has way better features than RingCentral - Five9 has way better features including the Call script, software integration, and ability to manage outbound campaigns while RingCentral doesn't allow these features
Do you think Five9 delivers good value for the price?
Yes
Are you happy with Five9's feature set?
Yes
Did Five9 live up to sales and marketing promises?
Yes
Did implementation of Five9 go as expected?
Yes
Would you buy Five9 again?
Yes
Five9 Feature Ratings
Evaluating Five9 and Competitors
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
The single most important factor would be the integration with other systems
Absolutely nothing would change our evaluation and selection process, We knew exactly what we were looking for and Five9 exceeded all those.
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